1. CLEANING TO THE “EXPECTED STANDARD”

The “EXPECTED STANDARD” of cleanliness is a level of hygiene that your property manager expects. Including;-

• Full internal cleaning
• External clean of windows that can be reached in a safe manner.
•  Fly-screens brushed
•  Cobwebs around window frames and eves removed.
• Pathways around the house leaf blown.

 

Unless stated in writing by your property manager, we assume the expected standard is required, and will clean the property to achieve this result.

We will proceed with what is required without notice, to achieve the expected standard because we know it has to be done. Not doing-so results in costly call- backs at your expense.

As cleaners we are only responsible for hygienic cleaning of items, we are NOT responsible for restoration works. Restoration includes but is not limited to Calcium scale removal from glass shower screens, toilets bowls, or excessing scrubbing of walls to remove marks.

Upon completion of your job, we take photos, as a confirmation.

We guarantee our work with our RELIABLE WORKMANSHIP GUARANTEE, and will return to the property within 48 hours of inspection by property manager to rectify any aspect of the work we carried out.

2. PRICING

Your Property Manager knows that Reliable Cleaners will do the right this, that’s why they recommended us to you. We don’t do in-person estimates. We do however research your property using online photos, and information you provide to us. We then base our estimated price on the property being in reasonably good condition.

Please inform us at the time of estimating, if there are items that will require additional time, products or equipment to clean to the expected standard.

Additional charges may apply for the following:

• Removal of rubbish or tenant items left behind.
• Removal of stickers, hooks, or adhesives from non-painted surfaces. Please note we do not remove stickers, hooks or adhesives from painted surfaces unless advised to do so in writing. 
• Calcium build-up to shower glass.
• Staining to toilet bowls.
• Excessively dirty walls and marks that must be removed.
• Blinds requiring further cleaning above and beyond vacuum dusting and wiping over e.g. requiring degreasing and scrubbing or removing to clean and reinstalling. 
• Any other items requiring additional cleaning above and beyond a “reasonable” condition.
• Fridges, washing machines and any other appliances (oven and dishwasher included).

 

Please advise us if there are any stains to the carpets that may require removal by a carpet cleaning specialist as we can only hygienically steam clean and treat with antibacterial spray

3. PREPARATION FOR OUR WORK

Please ensure you are fully vacated from the property on the day of your clean, including any items in the garage. We can’t have people (including other trades-people) coming and going from property, as we clean, as this may result in extra time being required to finish our work, and additional cost to you.

We require available HOT WATER & ELECTRICITY at the property, to completed our work to the expected standard. There will be a 60% surcharge to cover the extra time required.

4. Payments

A 50% deposit is required to secure the booking date. We accept,

• VISA
• Mastercard
• Direct Deposit
• Afterpay.
• Bond-deduction. (Additional fees apply, please read below)

 

With 7 days prior written notice from your property manager to Reliable Cleaners, payment for end-of lease clean can be deducted from your bond. An additional 15% applies as a wait fee. 

5. RELIABLE WORKMANSHIP GUARANTEE

Our work is backed by our Reliable Workmanship guarantee. We will always re-attend site to rectify any items we might have missed, or that your Property Manager feels could be better

6. CARPETS

We can clean your carpets to the expected standard, 95% of the time, but we are NOT carpet stain removal specialists. Therefore, if you have stains in your carpets that were not present at the commencement of your tenancy, recommend engaging a specialist carpet cleaner.

If you do not advise us of stains and we are unable to remove them your property manager may choose to have the carpets re-done at your cost, typically as a deduction from your bond. We cannot issue any refunds.

Please also note that if the carpets are old, and in average condition when you moved in, any new stains will need to be removed or attempted to be removed, to return them to how they appeared when you moved in. If you are in doubt, please seek clarification from your Property Manager and request any information in writing.

7. DELICATE ITEMS

Delicate items include fly-screens, ceiling-fan covers, brittle/delicate light-fittings, or other items that are likely to break, or be damaged, will not be cleaned.

WE DO NOT CLEAN CHANDELIERS.

8. FIXINGS

Stickers, hooks and adhesives (including blu-tac), we do not remove from painted or delicate surfaces unless advised in writing. Upon being advised in writing we are not held liable or responsible for any damage. We will remove stickers, hooks, adhesives (including blu-tac) from surfaces that are unlikely to be damage when removed, any extra time taken to remove fixing carefully will incur additional charges.

9. FURNITURE

We need to be told if your property is furnished, un-furnished or partly furnished, we consider un-furnished to include an oven and dishwasher, no other free-standing white goods or furniture is included. Additional items will be cleaned for an additional fee accounting for time and products used.

10. PETS

We do love cats and dogs, but not their droppings. So kindly remove any before leaving, as we are unable to assist you with this.

11. Rubbish

Rubbish and any items that are required to be removed will be charged at additional cost to you.